Behind unassuming main entrance of the Waverley Care Centre is one of Penarth's largest employers

Behind the unassuming main entrance of the Waverley Care Centre in Plymouth Road is one of Penarth’s largest care homes accommodating 129 residents.

Care and Social Services Inspectorate Wales (CSSIW) has carried out an inspection of one of the largest care homes in Penarth –  The Waverley Care Centre at 122/124 Plymouth Road – and has been impressed by the standard of care provided by its staff .

The Waverley Care Centre can accommodate a maximum of 129 people within the categories of general nursing care, functional mental health (nursing) and dementia care (nursing).

Its “Seaview” unit  provides general nursing care for up to 66 people in single rooms, the “Glan-y-Mor” unit provides care to 24 people who have a functional mental illness and “Cliffhaven” has 39 people who have dementia care needs.The registered manager is Sue Butler.

In July last year staff at the Waverley Care Centre dressed up in WW2 uniforms and held a celebration to mark the anniversary of VE Day in 1945 - an occasion vividly recalled by many residents.

In July last year staff at the Waverley Care Centre dressed up in WW2 uniforms and held a celebration to mark the anniversary of VE Day in 1945 – an occasion vividly recalled by many residents.

The CSSIW inspectors carried out an unannounced visit last month and spent three days at the care centre interviewing staff and residents.

They found that home provides “enhanced support services which can help promote people’s general wellbeing and physical health” including regular support from a visiting
physiotherapist and physiotherapy aides based at the home. Residents can also receive  therapy from an aromatherapist. Waverley also provides “a support group for the relatives of people who have dementia care needs”. The inspectors noted that the dementia care unit has a new extended lounge and dining area.

The home was found to be fully compliant with the relevant regulations .The CSSIW report says that people living at the home “can be confident that they will receive care and support that meets their individual needs from carers who will treat them with dignity and respect”.

Inspectors examined a sample of care files and saw evidence of “detailed preadmission
assessments and risk assessments” and that residents and their relatives were
“regularly involved in discussing their care plans” which were “comprehensive
and met all identified care needs”.

Waverley has a weekly clinic on the premises held by a general practitioner which provides “proactive and preventative care and has been very successful”.

The CSSIW inspectors  heard how “the staff always treated residents with care, dignity and respect”. Comments by residents and relatives included:-

  • “staff are compassionate and caring”
  • “high standards of care”
  • “carers are attentive and obliging”
  • “friendly, professional staff with a caring attitude”
  • “staff are jolly and cheerful ­ helps makes the day”

But whilst praising the staff, inspectors also noted that  some staff often used the term  “love” when speaking with residents which they say “is not appropriate” and this was raised with the registered manager.

The Waverley Care Centre is one of Penarth's largest employers

The Waverley Care Centre is one of Penarth’s largest employers

Residents described the food at the Waverley Care centre as “good” and were satisfied with the choices available.

Inspectors found that residents were “active, positively occupied and stimulated”. and that three “activities coordinators” – who also work as physiotherapy aides -and saw  staff spending time with residents, having conversations and engaging in activities with them.

When inspectors walked around the premises they found that  call bells were answered promptly and care-giving was not rushed. Residents said  all staff responded promptly. People being nursed in bed “appeared comfortable and received regular, attentive care”. and that nurses checked their wellbeing and talked to them regularly even if residents were unable to respond .Inspectors heard from one family member that their relative had been treated with “unbelievable kindness“.

The paperwork, qualifications and security clearances of all staff was found to be in order and inspectors concluded “the  service is well run and that there is visible accountability by the people who are overseeing the service.

The CSSIW says” People living at the home will feel reassured by an environment that offers a sense of familiarity and that is fresh and clean.”and that “People can be assured that the premises are physically safe”  and are well maintained.

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  1. Martin Coffee says:

    Depending on how it’s used “love” or “lover” or whatever can be totally inoffensive and South Wales, in particular, is prolific in its use. I find it very charming and take the speaker to be a very nice person.

    I’m not sure if this is the political correctness police going overboard or the inspector’s ignorance of local culture. I hope the practice is allowed to continue.

    • Martin gossage says:

      You are correct .The inspectors can’t make a judgement at that point .They should acknowledge that such cultural epiphets exist and seek to confirm what the local ones are before they start . I once had a placement in Newcastle and coming from Birmingham the land of ” ” awewite are kid” I was instructed in the beggining what the local ones were so I could understand and thus acknowledge the clients.

      • whatsoccurin says:

        you are right-Geordies call you “pet”-Mancunians call you “chuck” in the Valleys you are “presh”-in the Midlands we often referred to people as “cock”-open to misinterpretation!-but more seriously my friend used to show me his school ofsted reports and they were excellent, but you could visualise the Inspectors thinking “well we have to criticise something” so would finish with some politically correct generalisation-this seems what has happened at the Waverley

  2. Pamela & Alan Armstrong says:

    Well Done to you all.

  3. sep says:

    It has always seemed to me that the Waverley do a fantastic job so it’s no surprise that they have come out of the inspection so well. I couldn’t wish for better care for my mother. They are caring and kind and alert to any changes in the well being of their residents.

  4. Shaun Flanigan says:

    Well done to you all at the Waverley. My mother is well looked after and extremely happy there. As I live many miles away it is reassuring to know Mum is safe. It’s disappointing that the PC bigots had to spoil things. The term “love” is used as an endearment in this context. The use of similar words with people in their charge will be more comforting and reassuring for them. Long may it continue.

  5. CelticMan says:

    My mother had severe Altzheimers and my father had cancer and both lived the last few years of their lives at the Waverley Care Home. The treatment they received was outstanding and in a different league to that they received in the NHS. The CSSIW report is nothing short of what I would have anticipated from this place. The references to “love” should be ignored and not allowed to detract from the report.

Comments are closed.