Care and Social Services Inspectorate Wales (CSSIW) has carried out an inspection of one of the largest care homes in Penarth – The Waverley Care Centre at 122/124 Plymouth Road – and has been impressed by the standard of care provided by its staff .
The Waverley Care Centre can accommodate a maximum of 129 people within the categories of general nursing care, functional mental health (nursing) and dementia care (nursing).
Its “Seaview” unit provides general nursing care for up to 66 people in single rooms, the “Glan-y-Mor” unit provides care to 24 people who have a functional mental illness and “Cliffhaven” has 39 people who have dementia care needs.The registered manager is Sue Butler.
The CSSIW inspectors carried out an unannounced visit last month and spent three days at the care centre interviewing staff and residents.
They found that home provides “enhanced support services which can help promote people’s general wellbeing and physical health” including regular support from a visiting
physiotherapist and physiotherapy aides based at the home. Residents can also receive therapy from an aromatherapist. Waverley also provides “a support group for the relatives of people who have dementia care needs”. The inspectors noted that the dementia care unit has a new extended lounge and dining area.
The home was found to be fully compliant with the relevant regulations .The CSSIW report says that people living at the home “can be confident that they will receive care and support that meets their individual needs from carers who will treat them with dignity and respect”.
Inspectors examined a sample of care files and saw evidence of “detailed preadmission
assessments and risk assessments” and that residents and their relatives were
“regularly involved in discussing their care plans” which were “comprehensive
and met all identified care needs”.
Waverley has a weekly clinic on the premises held by a general practitioner which provides “proactive and preventative care and has been very successful”.
The CSSIW inspectors heard how “the staff always treated residents with care, dignity and respect”. Comments by residents and relatives included:-
- “staff are compassionate and caring”
- “high standards of care”
- “carers are attentive and obliging”
- “friendly, professional staff with a caring attitude”
- “staff are jolly and cheerful helps makes the day”
But whilst praising the staff, inspectors also noted that some staff often used the term “love” when speaking with residents which they say “is not appropriate” and this was raised with the registered manager.
Residents described the food at the Waverley Care centre as “good” and were satisfied with the choices available.
Inspectors found that residents were “active, positively occupied and stimulated”. and that three “activities coordinators” – who also work as physiotherapy aides -and saw staff spending time with residents, having conversations and engaging in activities with them.
When inspectors walked around the premises they found that call bells were answered promptly and care-giving was not rushed. Residents said all staff responded promptly. People being nursed in bed “appeared comfortable and received regular, attentive care”. and that nurses checked their wellbeing and talked to them regularly even if residents were unable to respond .Inspectors heard from one family member that their relative had been treated with “unbelievable kindness“.
The paperwork, qualifications and security clearances of all staff was found to be in order and inspectors concluded “the service is well run and that there is visible accountability by the people who are overseeing the service.”
The CSSIW says” People living at the home will feel reassured by an environment that offers a sense of familiarity and that is fresh and clean.”and that “People can be assured that the premises are physically safe” and are well maintained.