“BRILLIANT, KIND AND GENTLE” STAFF AT CARE-HOME – BUT TRAINING TO BE IMPROVED

The Tower Hill Care home in Penarth is at the junction of Plymouth Road and Archer Road

The Tower Hill Care home in Penarth is at the junction of Plymouth Road and Archer Road adjacent to Tower Hill lane

The Welsh care watchdog – the Care and Social Services Inspectorate Wales –  has been checking out  Penarth’s Tower Hill Care Home at 54 Plymouth Road, Penarth.

The home is registered to accommodate a total of 16 people aged 65 and over  – including up to 3 with dementia . However the home actually had 4 such residents when the inspectors called to carry out a routine inspection on March 9th 2016 –  and a “variation” of the registration is now under discussion.

The CSSIW's report on Tower Hill Residential Home Penarth.

The CSSIW’s report on Tower Hill Residential Home Penarth.

The inspectors reported that  “all the people we spoke with during our visit were very complimentary towards the staff and management team and that they had seen “very positive interactions” between staff and residents resulting in positive changes in mood of residents.

.Catering standards were good,  the “dining experience” for residents was relaxed
and “staff were attentive . . Some people needed extra support during their meal and this was given discreetly and with dignity.”

The premises were found to be “light airy and clean with no offensive odours” and there was a good programme of maintenance. The home was found to have  “robust”  medication procedures – backed by an electronic medication management system  which staff have been fully trained to use .

No agency staff are used and inspectors say there’s a “warm and natural” interaction between staff and residents . Inspectors were told the “staff are brilliant kind and gentle”. The report says  “people living in the home told us how happy and content they were living at Tower Hill”. There were positive comments about the registered manager and staff said the home has “good leadership.”

The report notes however that  the “registered person” (i.e. manager)  “must ensure that at all times suitably qualified, competent, skilled and experienced persons are working at the home. This is because some staff members have not received training in mandatory subjects.Inspectors also found that  staff were “not having regular supervision meetings.” The management told CSSIW inspectors it was taking immediate steps to ensure this was done.

Inspectors noted “some inconsistencies” in residents’ care plans and say that residents would “benefit from having guidance for staff to follow in order to meet their needs”. On the other hand, there wasa good level of guidance for staff relating to the needs of a person regarding personal care, preferred daily routine, physical health care, and mobility.

The full report can be read on http://tinyurl.com/hybauty

About NewsNet

Penarth Daily News email address dmj@newsnet.uk . Penarth Daily News is an independent free on-line fair and balanced news service published by NewsNet Ltd covering the town of Penarth in the Vale of Glamorgan, Wales, UK. All our news items are based on the information we receive or discover at the time of publication and are published on the basis that they are accurate to the best of our knowledge and belief at that time.
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