The case of an elderly Penarth resident beset day and night with noise from neighbours has not yet even been acknowledged by the Vale of Glamorgan Council’s Environmental Service – the section of the council meant to deal with noise complaints – let alone acted upon.
Cllr Anthony Ernest (Conservative Plymouth Ward Penarth Town Council ) says the way the case is being dealt with by the Vale Council shows that the “much-heralded merger” of the Vale of Glamorgan Council’s Environmental Service with those of Cardiff and Bridgend is what he calls “ a disaster” .
Cllr Ernest says he submitted the serious complainy on behalf of a constituent of the Plymouth Ward of Penarth in March – yet he has still not even an acknowledgement from Vale Council’s Environmental Service – let alone any indication that the matter has even received the council’s attention.
Cllr. Ernest said today “I was approached by one of my elderly constituents who was having unacceptable noise problems both day and night, which was causing her loss of sleep and unnecessary disturbance over a period of some weeks. I immediately reported the problem through the Vale’s Contact Centre, who promised a response ‘within 5 working days’.”
Cllr Ernest says “After allowing 2-3 weeks for a possible delay in investigations, I then raised a further complaint that my original concerns had not been addressed, but again was assured that the matter was ‘in hand’.”
“Now” Cllr Ernest says “in mid-June, I still have not had any response whatsoever to the original complaint made in March, and it seems obvious that the Joint Environmental Service staff are either overwhelmed with work that they cannot handle, or quite possibly they are just ignoring some complaints that they consider trivial or insolvable.
This week Mark Drakeford, the Welsh Government Minister now in charge of the vexed issue of reorganising the 22 existing Welsh councils into a smaller – but as yet undefined – number, spoke vaguely about listening to proposals from various councils about merging some of their services .
Cllr Ernest says ” It does not bode good for future mergers of services, if the Welsh Government’s latest thinking on council re-organisation were to take place”