Every one of the contractors working on the maintenance of the Vale of Glamorgan Council’s council-housing stock is “now failing to achieve the targets set for the relevant Key Performance Indicators” – according to an internal council report.
The report says there are “several reasons for this apparent reduced performance” – and says that “the external works have a large impact on tenants’ daily lives, with scaffolding being erected around the property for several months whilst the work is completed”.
The “satisfaction scores” (the ratings which the paying customers – the council tenants themselves – are giving to the standard of the work carried out by the Vale Council’s contractors) – have taken a dive.
Tenant satisfaction rates are supposed to be 90% – that’s the “target figure” the building contractors are supposed to achieve on external building repairs . In fact, the most recent scores given by the tenants for “Overall Satisfaction” (Q2 2016/17) are far lower than that. The council report gives the following ratings :-
- Lovell Partnership 8.25% [PDN Note – a figure so low it’s probably incorrect]
- Ian Williams Ltd 83.20%
- Keepmoat 85.30%
- SMK 53.7%
Amongst the excuses the report gives is that contractors are finding it difficult to recruit and engage suitably experienced staff .
The report says the Vale Council’s project management team has had to “request the removal of a number of operatives from site because of a poor standard of workmanship and unsafe working practices.”. [ PDN Note: An example of this problem arose in St Luke’s Avenue Penarth in September this year this year (see http://tinyurl.com/kqewwnr )]
The report also says that a number of roof surveys have found birds nesting and bats roosting in the roof space of council properties. As a result work had to be stopped until the bird nesting season was over. In roofs were bats had been roosting a “bat licences” had to be obtained before work could continue
The report says there were 1,723 “external failures” requiring repair of which just 51% – 879 – have been completed .
However the report says “it is envisaged the majority of the work will be completed by summer 2017 despite the issues and delays raised above. “