VALE COUNCIL’S HOUSING CONTRACTORS FAIL TO MEET PERFORMANCE TARGETS

     A Vale of Glamorgan Council apartment block at St Lukes Avenue, Penarth which was left unfinished for more than three weeks without half its roof  - with the tenants still living there


A Vale of Glamorgan Council apartment block at St Luke’s Avenue, Penarth which was left unfinished for more than three weeks without half its roof – with the tenants still living there

Every one of the contractors working on the maintenance of the Vale of Glamorgan Council’s council-housing stock  is “now failing to achieve the targets set for the relevant Key Performance Indicators” – according to an internal council report.

The report says there are “several reasons for this apparent reduced performance” – and says that “the external works have a large impact on tenants’ daily lives, with scaffolding being erected around the property for several months whilst the work is completed”.

Rainwater was  said to be seeping into top-floor apartments as tenants waited for the roof to be re-tiled

Rainwater was said to be seeping into top-floor apartments at St Luke’s Avenue as tenants waited for the roof to be re-tiled

The “satisfaction scores”  (the ratings which the paying customers – the council tenants themselves – are giving to the standard of the work carried out by the Vale Council’s contractors) – have taken a dive.

Tenant satisfaction rates are supposed to be 90% – that’s the “target figure” the building contractors are supposed to achieve on external building repairs . In fact, the most recent  scores given by the tenants for “Overall  Satisfaction” (Q2 2016/17) are far lower than that. The council report gives the following ratings :-

  • Lovell Partnership  8.25%  [PDN Note – a figure so low it’s probably incorrect]
  • Ian Williams Ltd 83.20%
  • Keepmoat 85.30%
  • SMK  53.7%
SMK turned out to be one of the lowest rated contractors - according to the Vale of Glamorgan Council

SMK turned out to be one of the lowest rated contractors – according to the Vale of Glamorgan Council

Amongst the excuses the report gives is that contractors are finding it difficult to recruit and engage suitably experienced staff .

The report says the Vale Council’s project management team has had to “request the removal of a number of operatives from site because of a poor standard of workmanship and unsafe working practices.”. [ PDN Note: An example of this problem arose in St Luke’s Avenue Penarth  in September this year this year (see http://tinyurl.com/kqewwnr )]

The refurbishment of Vale Council-owned  dwellings has taxed the ability of contractors to cope with it .

The council says it still envisages that the majority of the work will be completed by the summer of 2017 – and many projects – such as this one – have already been completed  .

The report also says that a number of roof surveys have found birds nesting and bats roosting in the roof space of council properties.  As a result work had to be stopped until  the bird nesting season was over.  In roofs were  bats had been roosting a “bat licences” had to be obtained before work could continue

The report says there were  1,723 “external failures” requiring repair of which just 51% –  879 – have been completed .

However the report says “it is envisaged the majority of the work will be completed by summer 2017 despite the issues and delays raised above. “

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8 Responses to VALE COUNCIL’S HOUSING CONTRACTORS FAIL TO MEET PERFORMANCE TARGETS

  1. elizabeth cocks says:

    It’s been a joke, the scaffolding was first put up on my house in July and although the took the scaffolding down a week ago they still haven’t finished. I have to have another set of scaffolding erected for them to do the external rendering and insulation. What should have taken a few weeks has already taken 6 months

  2. Kevin Mahoney says:

    I was supervising a team of gas engineers two years ago who carried out a boiler replacement in a council house up on the Colcot for one of the contractors mentioned above as they were carrying out the refurb ( we were an independent firm not the contractors mentioned).

    The engineers that we sent fitted the new boiler but were so appalled at the standard of the newly installed pipework in the kitchen by the council contractors that they called me up to have a look at it.

    I was so disgusted at the contractors work that I immediately called up the housing department ( it took several attempts to get anybody to ring me back) to point out the appalling pipework and to offer the opinion that if this was typical that all the contractors jobs should be revisited and inspected and requested that a manager from the Vale call up to inspect the work and have it replaced.

    They got back to me to say that the worker responsible for the work was a new worker and had been spoken too, personally I’d have chucked him off site immediately and tells me everything about the supervising and inspection of the contractors involved.

    I do note that their satisfaction rating far outshines that of SMK which isn’t saying much.

  3. Peter Church says:

    We demand a daily story on the living “Advent Calendar” in Arcot St.

    http://www.bbc.co.uk/news/uk-wales-south-east-wales-38203933

  4. snoggerdog says:

    i quite believe the contractors ,the uk doesnt seem to do much “suitable/experience” i dont meet many youngsters who want to get their hands dirty or do anything that doesnt entail sitting in front of a computer.i can name one young man who knows how to graft & thats jim bailey the late graham baileys son,the apple didnt fall far from the tree there

  5. Sharron says:

    Every time the council employ contractors for works it’s the same story .far from improving the tenants properties they are making them worse.

  6. Brenda Beedell says:

    I own my house boths sides r council my back and front garden r a mess iv had my house on the market since July which the work going on to each side has done my sale no good due to the council and not my niebours cos they Ar good so sort it

  7. Leah says:

    the roofing works are separate to the wall insulation works thats why the scaffold has to be re done to meet requirements for both contractors. I know this as i had issues with the roof works but then when finally finished SMK came to do the wall insulation works after the scaffold going back up.

    I had no issues at all with SMK on my property, they we’re polite and the site manager was always helpful and easily contactable. I was very impressed with the work and they cleaned up the best they could, considering the small stones in the garden would be a nightmare to clear up.

    It seems SMK are getting the brunt of the complaints as they are the last contractor on site and by that time people are getting fed up with the ongoing work.

  8. GARY says:

    The roofers flooded my kitchen when they left the roofing felt bunched up inside the roof, and went home for the wkend. Had torrential rain which drained into my kitchen from the whole roof. Couldn’t get hold of anyone to come out and sort it, so I had to get out and waterproof it myself. I hounded the council liason and roofing contractor about what was happening about insulating the loft? because there was a load of rubbish left in it from previous tenants which had to be emptied first. Each said it was up to the other to sort the mess out, the roof is now complete and still full of rubbish and no extra insulation installed! The walls on mine and my neighbours flat have been insulated and rendered, then a week later knocked off and done again. Unless i learn Polish, i’ll never know the reason why? The whole job’s been an absolute shambles, with no communication whatsoever!!!!

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