Diners who lunch at the La Marina and El Puerto restaurants at Penarth’s popular Custom House complex are apparently finding there’s an unexpected little extra coming their way after their meal … a £100 parking fine.
Anyone who uses the car park outside the restaurant now has the number plate of their vehicle automatically scanned by the parking contractors for the Custom House – called New Generation Parking Management.
Fines are now said to be automatically being sent to the owners of all cars using the car park – even if their owners are actually dining at the restaurant – unless they’ve registered their car number plates at the front desk on arrival … and not all diners know that.
It’s also claimed that customers who book their table by phone are allegedly not being forewarned about this practice in advance.
A notice is displayed in the car park and computer users who scroll down to the foot of the Custom House website can find a small notice saying “Upon arrival please register your vehicles [sic] number plate at reception to receive free parking” . There no mention of the possibility of a £100 fine.
A PDN correspondent Nigel Gibbs says that two of his guests at a lunch in La Marina restaurant, were both fined £ 100 each by New Generation Parking Management for parking in the restaurant car park during their meal. He says that when customers phone-up to book their tables, they aren’t told about the need to register all car numbers at the front desk.
Evidently everything was eventually resolved and the £100 fine was cancelled but he says “It has taken a lot of wasted time to sort out ” and wants to warn other customers and their guests to be sure to comply with the regulations when they lunch at the Custom House.