CSSIW inspectors called without warning at the Cliffhaven Care Home in Clive Crescent, Penaarth

The Cliffhaven Care Home – one of a number of similar institutions in Penarth – has undergone an unannounced visit by inspectors of the Care and Social Services Inspectorate Wales (CSSIW).

The home – operated by E & E Homes Ltd – provides  accommodation and personal care to a maximum of 19 people over the age of 55 years with dementia needs.

Cliffhaven Care Home accommodates up to 19 residents with “dementia needs”

Although the inspection was carried out without notice, “in response to concerns raised to CSSIW“.the home seems to have emerged quite well from the inspection, –  with its staff being praised, the premises being found to be secure “clean and fresh”  .

The CSSIW Inspection Report says ” Individual rooms were homely and personalised with photographs and memorabilia”. 

Inspectors found that overall “residents and their families at Cliffhaven care home are complimentary of the care and services they receive” . Staff are friendly and provided supportive interactions. Written care plans detailed how people’s needs are to be met and are person centred. People are accommodated in an environment that is clean and comfortable.

Staff were reported to be “warm, friendly and respectful” and having demonstrating a knowledge of general needs, personal likes and dislikes of individuals living at the home. A range of activities, one-to-one and group activities is offered throughout the week. The only minor hiccup was that  an activity board which timetabled activities at the home did not say on which days the activities were to take place – but that’s being sorted out

Residents and their families praised the home with the following comments:-

  • I’m very happy here, the staff are all very good.”
  • “ Staff are very kind.”
  • “I visit very often and staff have been brilliant here, no problems at all.”

The main entrance of Cliffhaven

Paperwork and records at the home were found to be up to date but inspectors said that home must ensure that “residents’ property lists are complete as appropriate on admission”

The inspectors also pointed out “clutter stored in the downstairs bathroom which was in regular use” . and recommended that  “toilet tissue in communal bathrooms are contained in appropriate holders to prevent cross infection”. They also said “Visible signs” must be placed  in areas where oxygen is stored.

No areas of non-compliance were found at Cliffhaven.

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