The Waverley Care Centre – one of the largest employers in Penarth – has emerged with flying colours from its latest regular inspection by the Care & Social Services Inspectorate Wales (CSSIW).
The home provides care over three separate units comprising “Seaview” which provides general nursing care for up to 66 people, “Glan-y-Mor” provides care to 24 people who have been diagnosed with a functional mental illness. Cliffhaven provides care for up to 39 people who have dementia care needs.
On the day of the inspection there were 124 residents at the home which is operated by The Waverley Care Centre Limited under manager Susan Butler.
The CSSIW said “People living at the Waverley Care Centre appear to be settled at the home, and are content with the care and services they receive. Generally care at the home is provided by familiar team of staff who are competent, friendly and caring.”
Inspectors found that the home was provides a “safe and comfortable environment” and was “well looked after, welcoming, clean and meets the needs of the people living there.” No “non compliance notices” were issued following the inspection.
The inspection team found that “residents appeared well dressed and for the most part appeared relaxed. We saw that interactions between care workers and residents were consistently warm and compassionate. We observed staff caring for residents in a kind, respectful, dignified manner. We noted that residents knew the staff that cared for them, in some cases they referred to staff by name. We saw that people living at the home appeared at ease with staff. Some people had limited verbal ability to express themselves, however, we observed that staff were skilled at communicating with residents to meet their individual needs”. The report quotes the following comments from residents: –
- – ‘I’m looked after very well here’
- ‘I’m like part of the furniture- I can do what I want when I want’
- ‘I can’t fault it – (they) care for x very well’. (Relative)
The CSSIW says “We concluded that overall people are happy and content living at the home and they have good relationships with the staff that care for them.”
It was noted that “residents and staff engaged in a variety of group and individual activities both active and passive. The hairdresser was visiting the home on the day of our visit, and a resident told us that they enjoyed a fortnightly massage provided by a visiting therapist.”
The Waverley Care Centre has 11 shared bedrooms but 8 additional bedrooms are being added to Cliffhaven which will reduce the number of shared bedrooms to 3 but will improve privacy. Inspectors said “We concluded that the environment suits people’s needs and is uplifting and homely.”
The CSSIW report says “The home benefits from a dedicated management team who demonstrate a genuine drive and commitment to provide a high quality service. Care is provided by sufficient numbers of skilled and competent staff who are supported by consistent and effective leadership from the management team.”