Long queues are building up day after day in Penarth’s only post office – in Glebe Street – partly as the result of the closure of the Wood St Post Office in Cornerswell Road.
The queues build up in the Glebe St Post Office from early in the day and continue throughout opening hours . It often takes half an hour or more for customers for customers to reach to reach a counter – even though all the counter positions are staffed.
Some customers have taken to bringing flasks of coffee with them to sustain them during the interminable wait. One former post office worker told PDN “Unless you go early to Glebe St – the queues are just horrendous”
The queueing etiquette in Glebe St – on entering the post office (assuming you can get in) – is to check where the end of the queue is. The queue extends from the counters back to the entrance the Post Office and then curves in a U formation back up towards the rear of the premises. One customer said that it would be nice if there was somewhere to sit down – but there isn’t.
Since the closure of the Wood St Post Office in August, Glebe St has been the only Post Office in Penarth.
The former post office desk at the Spar convenience store in Brockhill Way shut down in January this year
That left Penarthians with the option of either queuing in Glebe St or travelling to Sully to the little Sully Post Office at 106 South Road .
However many other people have already sussed-out this alternative, so queues – and parking problems – may also be encountered at Sully.
The lack of post office facilities in Penarth looked so bad at one time that Penarth Town Council even considered opening a post office in vacant offices at the council HQ at West House, Stanwell Road.
This was pre-empted by the Post Office doing a deal with the One Stop convenience store in Cornerswell Road, Penarth – but it’s taken ages to come to an agreement.
Now – at long last – Post Office counters are to open at the One Stop store next week – but it won’t be in time to deal with this week’s peak pre-Christmas pressure.
The new replacement post office for Wood St – is to be called the “Cornerswell Road Post Office” and is to officially open for business at 13:00 hours on Monday December 18.
The full range of post office services should be available 12 hours day from 08:00 to 20:00 hours and will also be available on Saturdays and Sundays.
It’s worth remembering however that many local retailers – including WH Smith, Spar in Glebe St and Tesco sell stamps. Parcels can be dispatched via courier from the well-known Snell’s newsagents in Stanwell Road .
Once the town was well served with multiple post offices like the sub post office at Queen’s Road and the former Cogan Post Office which are now much missed.