The well-known local travel agency Tailor Made Travel of Stanwell Road Penarth has been named as the “best travel agency in Wales” – by the respected Travel Trade Gazette (TTG).
Tailor Made – run by CEO Simon Tailor – is also ranked in the TTG’s Top 50 Travel Agencies list.
The Penarth firm received its coveted top award in the UK travel trade’s own “Oscars” ceremony in which 900 travel firms from all over the country vied for the top awards.
In an extensive judging process a panel of major tour operators, airlines and car hire firms scrutinised the hundreds of British travel agencies – whittling them down to a final shortlist which was then assessed by travel trade journalists.
The adjudication for Tailor Made Travel, Penarth read: – “Consultants in this travel agency have demonstrated extraordinary levels of customer service in the last year, including one agent flying all the way to Dubai to take some forgotten paperwork to a client. Showing strong support for the local community, and with a phenomenal repeat business level, it’s no wonder revenue is growing fast.”
Tailor Made’s Chief Executive, Simon Morgan, said “Winning this award means everything to us. It brings well deserved recognition to our incredible team of dedicated and hard-working staff. We take pride in offering customers the very best service and a wide selection of both the most luxury destinations and the hottest emerging destinations and resorts. This winning combination has allowed us to become a trusted and recognised high street brand, and to expand at an incredible rate.We are so pleased to be recognised as the “Top Agency in Wales” as the gravitas this brings from a supplier and consumer perspective is unparalleled. This award recognises the values and principles that underpin all we do both at our Penarth store, and our other stores across south Wales.”
This is the third successive year for Travel Trade Gazette’s awards ceremony to be held. The Gazette’s group editor, Pippa Jacks, said: “Our winners demonstrate that high street travel retailing in 2018 is a vibrant and successful business sector, and that the future is bright for exceptional agencies like these.”
Tailor Made Travel – which is based in Penarth’s Washington Buildings on Stanwell Road, has several other branches throughout South Wales.