“NO-SHOWS” FORCE PENARTH RESTAURANTS TO ASK FOR DEPOSITS FROM DINERS

The James Sommerin Restaurant with Rooms on Penarth Esplanade

An increasing number of restaurants in Penarth are now requiring up-front deposits to be paid by diners when they make reservations for tables.

The latest restaurant to adopt the practice is James Sommerin’s Michelin Star multi-award-winning  Restaurant JS on Penarth Esplanade.

Chef Patron James Sommerin says the deposits are “a necessary  step to keep things sustainable”

Chef Patron James Sommerin has this week written to customers telling them :-

“Now we’ve moved over to a new booking system, all guests –  from now on –  will be asked for a deposit upon booking online (£35 pp). This will always be necessary to process your reservation in future. This does mean that if you are booking within 48 hours of the reservation, the deposit will be non-refundable. It’s with sorrow that we have had an increased number of late cancellations/no shows –  and in-order for us to keep things sustainable, it’s a necessary step.”.

James Sommerin is however by no means alone in requiring deposits for advance bookings .

  • Pier64 in Penarth Marina already requires advance deposits when bookings are made for larger groups.
  • Etc” on Stanwell Road says “Please note a deposit is required for all bookings of 6 or more, All deposits are fully refundable when cancelling with up to 7 days notice.”
  • The Custom House in Penarth Marina  says that parties larger than 10 guests will be required to pay a £10 deposit per head.

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14 Responses to “NO-SHOWS” FORCE PENARTH RESTAURANTS TO ASK FOR DEPOSITS FROM DINERS

  1. Peter Church says:

    Weatherspoons are trying out a similar scheme, but I think they pay you for the reservation!!

    • CC says:

      Bye the way you don’t need to make a reservation, you can always walk up to the bar and buy a meal. A deposit wouldn’t be appropriate!

  2. CONCERNED PENARTHIAN says:

    Weatherspoon sensible food and sensible prices. with of course as we all expected a Senseless comment from Peter Church so sad.

    • Peter Church says:

      Does the concerned Penarthian have a name? or do you prefer to be a CONCERNED (anonymous) PENARTHIAN who always post very sensible items!!

  3. Modom says:

    This echoes a nasty trend from the Big Smoke, booking a table at several restaurants, and choosing which one you fancy on the night.
    A costly and potentially devastating habit for a restaurant.

    • Restaurant Critic says:

      There has to be an alternative way of taking booking and securing the booking. Why not ask the customer to confirm by email within say 3 hours to confirm table reservation or loose their reservation. This would get the customer’s commitment and be a little more of a personal. After all this is supposed to be the hospitality business.

  4. Andrew Worsley says:

    For once I agree with Peter Church I only ate once in Wetherspoons some years ago , what I asked for was pure and simple to do, I asked for some chips and peas and a well done steak… I waited approx. 20 mins for this when it came it was medium rare the inside was pink and the outer brown, I returned it saying I asked for ‘well done’ what amazed me was the chips had come from a packet ‘ just warmed up’ the peas likewise probably were frozen , so the only thing that needed cooking properly was the steak and they couldn’t even manage that. What they returned with was smaller than the original so im sure they started over again . So I never ate in their again and wouldn’t , they have no idea and the staff are not averse to helping themselves to a chip or two as they take meals off the service lift . And one couple were banned because the woman had complained after finding a hair in her meal. The Busy Teapot runs rings around them for good plain food.

  5. JP says:

    They (the restaurants) can get lost as far as I am concerned!

    • Bobby P says:

      Your attitude JP is the reason that restaurants are having to ask for a deposit and I am sure they won’t miss your custom anyway.

  6. Andrew Worsley says:

    I don’t see the connection Peter King perhaps you could explain , oh you mean because I complain a lot ? I think you’ll find there’s a lot to complain about in Penarth and i’m happy to be in the vanguard of complainants. Hope that helps Peter Kins you ray of sunshine.

  7. Andrew Worsley says:

    Oh and Peter King do I summise from your moan that freedom of speech has to be as you would define it. Probably all lovey dovey , and candy floss and lovely cuddly teddy bears …sheesh!!??

  8. BigpooSki says:

    I can’t afford to eat at James Sommerin restaurant I just stand outside and look through the window at other people eating

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